FAQ's
This page is designed to give you clear, direct answers to the most common questions about our products, orders, and policies. The information below covers what customers typically need to know before and after purchasing. Review the FAQs first, as most issues are resolved there without the need to contact support.
frequently asked questions
Questions & Answers
What makes these different from regular insoles?
Most standard insoles flatten out fast under heavy load. WorkFit™ insoles are built to stay supportive in steel caps and work boots, so you're not cooked by lunch.
Will they fit my work boots, and what size should I choose?
Yes. WorkFit™ insoles are Work Boot Ready and designed to fit steel caps, safety boots, and high-cut work footwear. We also have a shoe size chart widget just above the offer selection to help you choose the right fit. If your boots fit a bit differently, or you're between sizes, go with the larger size and trim them for a better fit.
Are they worth the price?
If your feet, knees, and lower back are getting smashed every shift, cheap insoles usually cost you twice. WorkFit™ insoles are built for full-shift support, not quick compression and replacement.
What if I try them and they’re not right for me?
You’re covered by our 30-day Feel The Relief Guarantee. Try them in your normal work boots, and if they’re not the right fit, you can send them back with a smooth, hassle-free process.
Is SoleBrace legit?
Yes. SoleBrace is an Australian brand built for workers on their feet all day. We’ve helped thousands of customers and back every order with real support and a 30-day guarantee. You can also read our Trustpilot reviews here.
How long does shipping take?
Orders typically arrive within 6 to 9 business days. All orders have a 2 to 3 business day processing time before dispatch, and shipping to remote regions may take longer. You can read our shipping policy here.
Why should I trust these over the other insoles I’ve already tried?
Because these aren’t built like generic pharmacy or sports insoles. WorkFit™ insoles are designed specifically for tradies, heavy ground impact, and long-shift boot conditions.
If you have anymore questions, please reach out to us at support@solebrace.com
We typically respond to emails within one business day.
Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM AEST